Privacy Policy

CRTD Diamonds ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy explains what we collect, how we use it, and the choices you have.

What we collect

We collect information you provide directly: name, email address, postal address, phone number, payment details, and any details you share when you contact us, place an order, or sign up for marketing communications. We also collect technical information automatically when you visit our site, including your IP address, browser type, referring URL, pages viewed, and items placed in your cart.

How we use it

We use your information to fulfil orders, arrange insured courier delivery, communicate with you about your purchase, respond to enquiries, send marketing communications you have consented to, and improve our store and service. We do not sell your personal information.

Who we share it with

We share information with third parties only as necessary to provide our service: our payment processors, our courier partners, our certification partners (IGI, GIA), and analytics providers we use to understand site performance. These parties are bound by their own privacy obligations.

How long we keep it

We retain personal information for as long as necessary to provide our service, comply with our legal obligations (including tax and consumer-law record-keeping), resolve disputes, and enforce our agreements.

Your rights

You may request access to the personal information we hold about you, request correction, withdraw consent for marketing communications at any time, and request deletion subject to our legal obligations. Email us at hello@crtddiamonds.com.au with any request.

Cookies

We use cookies and similar technologies to keep you signed in, remember the contents of your bag, measure site performance, and personalise content. You can disable cookies in your browser settings; some site functionality may not work as expected if you do.

Changes

We may update this policy from time to time. The current version is always available at this URL.

Contact

For privacy questions, write to hello@crtddiamonds.com.au.